Your privacy matters to us. This Privacy Policy explains exactly what personal data pkplus collects from players across Pakistan — including Karachi, Lahore, Islamabad, and Faisalabad — how we use it, who we share it with, how long we keep it, and what rights you have over your own information. We believe in transparency, plain-English explanations, and giving you genuine control over your data.
Before you read the full policy, here is a plain-language summary of the six core data protection commitments pkplus makes to every registered player.
pkplus does not sell, rent, or trade your personal information to third-party marketers, data brokers, or advertisers. Your data stays within the pkplus ecosystem and its verified service partners only.
All data transmitted between your device and the pkplus platform is protected by industry-standard 256-bit SSL encryption. Sensitive data including PKR payment details and KYC documents are encrypted both in transit and at rest.
Registered pkplus players can request access to their personal data, request corrections, ask for deletion, and object to certain types of processing — all by contacting our support team at [email protected].
pkplus follows a data minimisation principle. We collect only what is genuinely necessary to provide the platform, complete KYC verification, process PKR transactions, and meet our regulatory obligations under our international gaming licence.
We do not hold your data indefinitely. Retention periods are set in line with regulatory requirements and our legitimate business interests. Once data is no longer required, it is securely deleted or anonymised.
In the unlikely event of a data security incident that poses a material risk to your rights, pkplus will notify affected players and the relevant supervisory authority within the timeframe required by applicable data protection law.
1.1 This Privacy Policy ("Policy") is issued by pkplus ("pkplus", "we", "us", "our") and applies to all personal data collected, processed, stored, and transferred in connection with your use of the pkplus website at https://pkplus.club and all associated services, games, betting markets, mobile interfaces, and customer support channels (collectively, the "Platform").
1.2 pkplus is committed to protecting the privacy and security of personal information belonging to its registered players, prospective players, and visitors to the Platform. We process personal data in compliance with applicable international data protection standards and the requirements of our international gaming licence.
1.3 This Policy should be read alongside the pkplus Terms & Conditions, which are incorporated by reference. Terms defined in the Terms & Conditions and not defined here carry the same meaning in this Policy.
1.4 By registering on pkplus, using the Platform, or providing us with any personal information, you acknowledge that you have read and understood this Policy and you agree to the collection and use of your personal data as described herein. If you do not agree, please discontinue use of the Platform and contact us to close your account.
1.5 This Policy was last updated and became effective on 1 January 2026. We will notify registered players of any material changes by posting an updated version on this page and, where practicable, by email to the address registered with your pkplus account.
2.1 For the purposes of applicable data protection law, pkplus acts as the data controller in respect of personal data collected through the Platform. This means pkplus determines the purposes for which and the manner in which your personal data is processed.
2.2 Where pkplus engages third-party service providers to process personal data on its behalf — for example, payment processors, KYC verification providers, or fraud detection services — those providers act as data processors under instructions from pkplus. pkplus remains responsible for ensuring that such processing is carried out in accordance with this Policy and applicable law.
Contact Details: If you have any questions about this Privacy Policy or wish to exercise your data rights, you may contact the pkplus Data Protection team by email at [email protected]. Please include "Privacy — Data Request" in the subject line of your message so we can route it to the appropriate team promptly.
3.1 pkplus collects personal data across several categories depending on how you interact with the Platform. The table below summarises the main categories of personal data we process:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, CNIC number, nationality | Account registration, KYC verification, age verification (21+) |
| Contact Data | Email address, mobile number, city of residence | Account communications, security alerts, support |
| Financial Data | JazzCash / EasyPaisa account reference, bank name (HBL / UBL / Meezan), Visa card last four digits, PKR transaction amounts | Deposits, withdrawals, transaction verification, anti-money-laundering checks |
| KYC Documents | Scanned CNIC / passport, proof of address, selfie for liveness check | Regulatory compliance, fraud prevention, identity verification |
| Gameplay Data | Bets placed, games played, cricket and PSL betting history, win/loss records, session duration | Service delivery, responsible gaming monitoring, dispute resolution |
| Technical Data | IP address, device type, browser, operating system, cookie identifiers | Platform security, fraud detection, performance optimisation |
| Communications Data | Live chat transcripts, email correspondence, support ticket content | Dispute resolution, quality assurance, legal compliance |
| Preference Data | Language preference, marketing opt-in/opt-out status, responsible gaming settings | Personalisation, responsible gaming tools, communication management |
3.2 pkplus does not knowingly collect or process special categories of personal data — such as data concerning health, religion, political opinions, or biometric data for identification purposes — except where strictly required by our regulatory obligations (for example, processing health-related information provided voluntarily in the context of a responsible gaming self-exclusion request).
4.1 pkplus collects personal data through the following channels and mechanisms:
5.1 pkplus uses personal data for the following purposes:
5.2 pkplus will not use your personal data for purposes that are incompatible with those listed above without first providing you with appropriate notice and, where required, obtaining your consent.
6.1 pkplus relies on the following legal bases to process your personal data:
6.2 Where pkplus relies on legitimate interests as a legal basis, we carry out a balancing test to ensure that our interests do not unduly prejudice your privacy rights. You may request details of any such balancing test by contacting us.
7.1 pkplus does not sell personal data to any third party. We share personal data only where necessary and only with the categories of recipient listed below:
Important: pkplus never shares your full payment details, CNIC number, or KYC documents with any party not listed above. If you receive a communication claiming to be from pkplus and requesting this information by email, phone, or SMS, treat it as fraudulent and notify us immediately at [email protected].
8.1 pkplus operates under an internationally recognised gaming licence and may transfer your personal data to recipients located outside the country in which you reside, including in jurisdictions that may not provide the same level of data protection as Pakistan.
8.2 Where personal data is transferred internationally, pkplus puts in place appropriate safeguards to protect that data in accordance with applicable data protection standards. These safeguards may include contractual clauses binding the recipient to data protection obligations equivalent to those applicable in the originating jurisdiction, or reliance on an adequacy decision or recognised certification framework.
8.3 You may request details of the safeguards applied to any specific international transfer of your personal data by contacting [email protected].
9.1 pkplus retains personal data for the periods set out below. These periods have been determined by reference to our regulatory obligations, the nature of the data, and our legitimate business interests.
| Data Category | Retention Period | Basis |
|---|---|---|
| Identity & KYC Data | 5 years from account closure | Anti-money-laundering regulatory obligation |
| Financial Transaction Records | 5 years from transaction date | Gaming licence and AML compliance |
| Gameplay & Betting History | 3 years from account closure | Dispute resolution, responsible gaming audit |
| Communications & Support Records | 3 years from closure of the relevant case | Dispute resolution, quality assurance |
| Marketing Preferences | Until opt-out or account closure | Consent |
| Technical & Log Data | 12 months from collection | Security and fraud monitoring |
| Self-Exclusion Records | Permanent (or duration of exclusion + 5 years) | Responsible gaming regulatory requirement |
9.2 Upon expiry of the applicable retention period, pkplus will securely delete or irreversibly anonymise your personal data. Anonymised data may be retained for statistical and analytical purposes without restriction, as it can no longer be linked to an identifiable individual.
10.1 pkplus uses cookies and similar tracking technologies on the Platform for the purposes described below. A "cookie" is a small text file placed on your device when you visit a website. Cookies allow the site to recognise your device on subsequent visits and to store certain preferences or session information.
10.2 The following categories of cookies are used on pkplus:
10.3 pkplus does not use third-party advertising or behavioural targeting cookies. We do not permit external advertising networks to place tracking technologies on the Platform.
10.4 You can control cookies through your browser settings. Note that disabling strictly necessary cookies will impair your ability to use the Platform. Adjusting cookie settings does not affect data already collected prior to the change.
11.1 Subject to applicable law and the exemptions that may apply under our regulatory obligations, you have the following rights in respect of your personal data held by pkplus:
You have the right to request a copy of the personal data pkplus holds about you, along with information about how it is being used. We will respond to verified access requests within 30 days.
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. You can update basic contact information directly from your pkplus account settings.
In certain circumstances you have the right to request deletion of your personal data. This right is subject to our obligations to retain data under anti-money-laundering and gaming licence requirements, which may override an erasure request.
You may request that we restrict processing of your personal data in specific circumstances — for example, while you contest the accuracy of the data or while we investigate an objection you have raised.
You have the right to object to processing of your personal data where pkplus relies on legitimate interests as its legal basis. You may also object to the use of your data for direct marketing at any time with immediate effect.
Where processing is based on your consent or on performance of a contract, and is carried out by automated means, you may request that pkplus provide your personal data to you in a structured, commonly used, machine-readable format.
Where processing is based on your consent, you may withdraw that consent at any time by contacting [email protected]. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
To exercise any of the rights listed above, please contact the pkplus support team at [email protected] with the subject line "Privacy — Data Request". We will verify your identity before processing your request and aim to respond within 30 days. Complex or multiple requests may take up to 60 days, in which case we will inform you of the extended timeframe.
21+ Only: The pkplus Platform is strictly for adults aged 21 and above. pkplus does not knowingly collect or process personal data belonging to individuals under the age of 21. If you are under 21, you must not register on pkplus or provide us with any personal information.
12.1 If pkplus discovers or has reasonable grounds to believe that personal data has been collected from a person under the age of 21, we will immediately suspend the associated account, delete the data as far as legally permissible, and return any deposited funds to the originating payment method.
12.2 Parents and guardians who believe their child may have registered on pkplus or submitted personal data to the Platform should contact us immediately at [email protected] so that we can investigate and take appropriate action without delay.
13.1 pkplus implements a comprehensive range of technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, loss, and destruction. These measures include:
13.2 While pkplus employs robust security measures, no digital platform can guarantee absolute security. You also play an important role in protecting your account by keeping your login credentials confidential and ensuring you access pkplus only from secure, trusted devices and networks. If you suspect your account has been compromised, notify us immediately at [email protected].
14.1 pkplus may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or our Platform features. The effective date at the top of this Policy will be updated whenever a revision is made.
14.2 Where a change to this Policy is material — meaning it significantly affects your rights or our data processing activities — pkplus will provide advance notice to registered players by posting a prominent notice on the Platform and, where practicable, by sending an email notification to the address associated with your account.
14.3 Your continued use of the pkplus Platform after the updated Policy becomes effective constitutes your acknowledgment of the changes. If you do not agree with any changes to this Policy, you should cease using the Platform and may close your account in accordance with the pkplus Terms & Conditions.
14.4 We recommend bookmarking this page and reviewing it periodically to stay informed about how pkplus protects your personal data.
15.1 If you have any questions, concerns, or complaints regarding this Privacy Policy or the way pkplus handles your personal data, please reach out through the following channel:
pkplus Data Protection Team
Email: [email protected]
Subject line: Privacy — Data Request
Response time: Within 30 calendar days
Support languages: English and Urdu
15.2 pkplus takes privacy complaints seriously. If you submit a formal privacy complaint, we will acknowledge receipt within five business days and provide a substantive response within 30 calendar days. Complex matters will be kept under active review with regular progress updates to you.
15.3 If you are not satisfied with our response to a privacy complaint, you may have the right to refer the matter to a relevant data protection supervisory authority or to seek redress through the dispute resolution mechanism described in the pkplus Terms & Conditions.
From Karachi to Islamabad, every pkplus player deserves to know their personal and financial data is handled with the highest level of care. Here is how our data protection standards directly benefit you.
JazzCash, EasyPaisa, HBL, UBL, and Meezan transactions are processed with end-to-end encryption. Your financial reference details are never stored in plain text.
CNIC scans and verification selfies are transmitted directly to our certified KYC partner via encrypted channel and are never stored on unsecured infrastructure.
pkplus does not build advertising profiles or share your gameplay behaviour with external ad networks. Your cricket bets, slot sessions, and account activity stay private.
Self-exclusion requests and deposit limit settings are treated as highly sensitive data. They are never shared with third parties except where required by our gaming licence regulator.
Now that you understand how pkplus protects your personal data, join thousands of players across Pakistan enjoying cricket betting, live casino, slots, and instant games — with PKR transactions, JazzCash & EasyPaisa support, and 21+ responsible gaming tools built in.